Exchange & Return

RETURN POLICY
All AuraNova jewelry is meticulously crafted by our design team, infused with our utmost dedication and care. Your satisfaction is very important to us. In the event that you find yourself less than completely content, please note the following guidelines:

Any purchases made online must be returned directly to AuraNova Inc. 

  • We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 7 days of receiving shipment for refund or credit, less shipping costs. Bespoke products, non-refundable and non-exchangeable.
  • We do not accept returns after 7 days. 
  • Discounted items cannot be returned or exchanged.


RETURNS & EXCHANGES – SHIPPING
To return merchandise please send all items to 48 marine parade road, 07-11,Singapore, 449306

  • Please make sure to include your order # on or inside the return package.
  • For your protection, please return item in original or comparable box and use a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping.
  • All costs related to return shipping are paid by the customer.